ħ) Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done. Ħ) If this was caused by a Version Update then you can roll it in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool explained here. You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them. If these fail try to Uninstall the Driver, restart PC to reinstall.Ģ) Did you enable the Privacy setting to allow apps to use your webcam?ģ) Try also these steps for when webcam isn't working:Ĥ) Try resetting the Camera app at Settings > Apps > Apps & Features > Camera > Advanced Options.ĥ) If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool explained here. the PC maker's Support Downloads web page.Īdditionally on Webcam Driver tab see if Roll Back is available, if not try Update Driver, first Automatically, then Browse, then Let Me Pick to try all previously installed Drivers. In Device Manager reached by right clicking the Start button, compare all other drivers including Chipset, display, sound, etc to make sure you have the latest vs. If you need help performing any steps I am standing by to help.ġ) Try Updating the webcam driver from the Acer Support Downloads web page for your full model number or Serial Number from sticker on PC. ![]() I'll give you all possible fixes that are working for others for webcam problems. We see a lot of webcam problems here, many of them due to driver instability. I'm Greg, an installation specialist, 10 years awarded Windows MVP, and Volunteer Moderator, here to help you. The devices will now be found, installed and configured.HI Susan. It may still show up as 2033, but still, select it!) And hit next. Under Broadcom, choose the one that has 2045A (i.e, the one we edited. Now look for Bluetooth Radio devices and under that look for Broadcom. When Windows offers to search for drivers for the 2045A ask it to show you a list of known hardware to choose manually. Find the BCM2045A again and right click and choose Update Driver. Now replug the device and go to Device Manager again via My Computer – Manage. Else, just erase the USB/VID line and paste the one you had earlier copied into the clipboard. Just replace the 2033 with a 2045A and the 2033 in the Hardware ID line (Something like “Transceiver= BthUsb, USBVID_0A5C&PID_2033“) with 2045 in place of 2033. Now locate the name ‘Broadcom‘ and under it, you’ll see a device of BCM2033 or so with a different Hardware ID. Open the bth.inf file with your favorite text editor (I prefer the vanilla Notepad), and find the line called “Device Section Start” in it. Now head to My Computer and under the Windows directory, enter the directory named INF (or inf) and locate the bth.inf file in it. Right click the second one (Without the REV* thing) and select Copy. You should see two lines that look like below: Go to the details tab and from the drop down menu that appears, select Hardware ID. You must see the ‘BCM2045A’ written in it under the section ‘Other Devices’. From the window that pops out, click Device Manager on the left side-pane. ![]() Now right-click on My Computer and hit Manage. This is typical of Windows as it doesn’t have the required drivers for this particular Broadcom BCM2045A Device. Now Windows will tell you installing the new hardware has failed and so on, not even Windows Update can resolve it. ![]() ![]() First, connect the device to the computer via USB as usual.
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